Service area and availability
Our community-support focus is Santa Clara County, especially Palo Alto, Mountain View, Sunnyvale, and surrounding communities. We help residents navigate resources, prepare benefit applications, and connect with appropriate organizations. Specific direct assistance depends on program rules, available resources, funding, and capacity.
A request is not an award
Submitting a form, saving a draft, receiving a reference, or booking a conversation does not guarantee eligibility, payment, housing, food, admission, employment, a benefit approval, or a place in another organization’s program. The agency or provider responsible for a benefit makes its own decision.
Urgent needs and professional advice
This site and its messages are not emergency response and are not continuously monitored. For immediate danger call 911. Resource navigation is not legal representation, medical care, financial advice, or a shelter reservation. Keep independent application, appeal, eviction, and court deadlines even while waiting for a reply.
Information and account safety
Provide information you are authorized to share. Keep account credentials private and do not impersonate others. Do not send payment details, government identifiers, immigration documents, medical records, or other sensitive files through ordinary forms or case messages. A referral does not authorize another person to access a client account.
Appointments and communications
A requested time is not confirmed until staff schedules it and coordinates the location or joining details. You may cancel through your case or contact us. Portal messages do not imply email or text delivery. Consent to a response is separate from marketing or permission to share records with another organization.
Questions, concerns, and changes
Ask about a decision, request an accommodation, or report a concern through our contact form or at 408-409-5719. We may update these terms as services change; this page shows its revision date. Nothing here waives rights that cannot lawfully be waived or replaces a separately agreed program document.
Service rights and reconsideration