What we may collect
Information you provide may include your name, a safe contact method, city, optional housing or location details, support needs, appointments, case messages, and consent choices. Staff may record referrals, service plans, and follow-up. Service systems also process technical connection and security information needed to operate the site.
Accounts and verified assistance
Account assistance records include your account details, the verification method, limited verification notes, and access history. Email is optional for assisted resident setup; an account ID can be used to sign in. Account setup does not give access to an earlier request without a separate verified connection. Staff should never ask for your password or put it in verification notes.
What we do not want in intake
Do not submit passwords, payment-card information, immigration documents, government identifiers, medical records, or other highly sensitive files through an ordinary request form.
Use and access
We use information to respond, assess program fit, coordinate support, protect accounts, and meet applicable obligations. Case access is limited by account and staff permissions. Staff-only notes are not shown as client messages. A request to contact you is not consent to marketing or an unrestricted release of records.
Your choices
Update safe-contact choices inside your request, or use the privacy contact to ask for access, correction, deletion, or help with those choices. We may need to verify authority using proportionate steps; do not send identity documents through the public form. We consider requests subject to applicable law and necessary recordkeeping. You may withdraw permission for future outgoing service contact without undoing earlier lawful processing. This does not close your request, cancel appointments, delete messages, or change account sign-in and recovery. You can still sign in to read private messages.
Sharing and referrals
We do not sell personal information or share it for cross-context behavioral advertising. We do not publicly list clients or donors without permission. Providers that support authorized services may process necessary information under appropriate terms. Discuss permission and the minimum necessary information before a coordinated referral. Disclosure may also be required by law or an applicable safety obligation.
Retention and applicable rights
Retention depends on record type, program requirements, legal obligations, and safety, accounting, or audit needs. Ask which requirements apply to your record. Deletion may not be immediate or permitted for every record, including restricted audit history and retained backups. Privacy rights depend on the law that applies to the organization and the activity; this notice does not claim that every privacy statute applies.
Cookies and browser storage
Essential cookies support sign-in, form security, and browser-private test checkout status. The test giving cookie can remain for up to one day after it is set or renewed. Keep the status link private and use the same browser. Clearing that cookie removes that browser’s access to the status; it does not delete retained checkout records. This site does not run advertising trackers. Reading controls can remember text-size and motion preferences on this browser. Clearing browser storage may reset preferences; signing out ends your current sign-in.
Test checkout information
When test checkout is available, we record the test amount, checkout reference, notice version, and status. Stripe handles test payment information on its hosted checkout page. Do not enter real card details. Returning to this site does not itself verify payment. Giving information is separate from your resident request and does not authorize marketing or public recognition.
Stripe privacy informationGiving policy
Children and authorized helpers
Public forms are not designed to collect sensitive information directly from children under 13. A parent, guardian, or authorized helper should contact the team to arrange an appropriate intake path. Helpers should share only information they are authorized to provide; a referral alone does not prove authority.
Security and questions
No website can guarantee absolute security. Protect account credentials and tell us promptly if you suspect inappropriate access. Call 408-409-5719 or choose the privacy topic on the contact form to report a concern, request an alternate format, or ask about a revised notice.
Make a privacy requestImportant limits
This site is not an emergency service, medical provider, legal representative, shelter reservation system, or guarantee of eligibility. Do not use public forms for emergencies, imminent danger, passwords, payment details, or unnecessary sensitive records.